Privacy Policy

At Aequus Coffee, we respect your privacy and are committed to protecting your personal data. This Privacy Policy will inform you as to how we look after your personal data when you visit our website (regardless of where you visit it from) and tell you about your privacy rights and how the law protects you.

1. Information We Collect

We collect personal data from you when you interact with our store. This data falls into several categories:

• Identity and Contact Data: Includes your first name, last name, email address, shipping address, billing address, and phone number. We collect this when you make a purchase or create an account.
• Transactional Data: Includes details about payments to and from you and other details of products you have purchased from us. Note: We do not store your full credit card details; this information is processed securely by our payment gateway (Stripe).
• Technical Data: Includes your internet protocol (IP) address, browser type and version, time zone setting and location, and other technology on the devices you use to access this website. This is collected automatically as you browse.
• Usage Data: Includes information about how you use our website, products, and services.

2. How We Use Your Information

We use the information we collect in various ways, including to:

• Process and fulfill your order: This includes managing payments, arranging for shipping, and providing you with invoices and/or order confirmations.
• Communicate with you: To provide customer support through our concierge email and to respond to your inquiries.
• Improve and optimize our store: We use analytics to understand how our customers browse and interact with the site, which helps us improve our marketing and your user experience.
• Marketing (with your consent): If you opt-in, we may send you emails about our store, new products, and other updates. You can unsubscribe from these communications at any time.

3. Sharing Your Personal Information

We do not sell your personal information. We share your data with a limited number of third-party service providers who help us operate our business. These include:

• Shopify: Our store is hosted on Shopify Inc. They provide us with the online e-commerce platform that allows us to sell our products to you. Your data is stored through Shopify's data storage, databases, and the general Shopify application.
• Payment Gateways: We use Stripe to process your payments securely. They have their own privacy policies regarding the information we are required to provide to them for your purchase-related transactions.
• Shipping Partners: We share your name and shipping address with our fulfillment partners (like CJdropshipping) and shipping carriers to deliver your order.

4. Cookies

Our website uses cookies to help provide you with a better user experience. Cookies are small files that a site transfers to your computer's hard drive through your web browser. They enable the site's systems to recognize your browser and capture and remember certain information (like the items in your shopping cart). You can choose to disable cookies through your browser settings.

5. Data Security

We take reasonable precautions and follow industry best practices to make sure your personal information is not inappropriately lost, misused, accessed, disclosed, altered, or destroyed. All payment information you supply is encrypted via secure socket layer technology (SSL).

6. Your Rights

Depending on your location (for example, if you are in the European Economic Area), you may have certain rights under applicable data protection laws. These may include the right to access, correct, update, or request deletion of your personal information.

7. Changes to This Privacy Policy

We reserve the right to modify this privacy policy at any time, so please review it frequently. Changes and clarifications will take effect immediately upon their posting on the website. We will notify you here that it has been updated, so that you are aware of what information we collect, how we use it, and under what circumstances, if any, we use and/or disclose it.

8. Contact Us

For more information about our privacy practices, if you have questions, or if you would like to make a complaint, please contact us by e-mail at concierge@aequus.coffee or by mail using the details provided below:

Aequus Coffee