Contact & FAQ
Contact & FAQ
Contact Us
Your experience is our top priority. For any questions, concerns, or feedback, please do not hesitate to reach out to our dedicated team.
You can contact us directly at our premium service email:
We aim to respond to all inquiries within 24 business hours.
Frequently Asked Questions
Where is my order?
Once your order is shipped, you will receive a confirmation email with a tracking number. Our estimated delivery window is 10 to 20 business days. You can check our Shipping Policy for more detailed information.
How much is shipping?
We are proud to offer FREE worldwide shipping on all orders. The price you see is the price you pay.
How can I track my order?
Your shipping confirmation email will contain a tracking number and a link to the tracking portal. Please allow up to 48 hours for the tracking information to become active after you receive the email.
What if I don't like the product?
We stand behind our products with a 30-day satisfaction guarantee. If you are not completely satisfied with your purchase, you can return it within 30 days of receipt for a full refund. Please see our Refund & Return Policy for the full details.
Is the WDT tool difficult to use?
Not at all! It's designed to be intuitive. More importantly, our "Extraction Control Kit" includes an exclusive guide, 'The 5 Fatal Espresso Flaws', which will teach you exactly how to use the tool to master your puck prep in minutes. We turn a complex technique into a simple, repeatable step.
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